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Customer Service Office Intern
Chep Italia s.r.l.
Job Description
As a Customer Service Office Intern you will be providing support to the rest of your teammates on delivering first class customer experience.
You will be part of a proactive and effective team as key contact for customers in their journey with CHEP, with the extraordinary opportunity of improving your skills in asset productivity and customer support.
Take preventive and proactive action to ensure that customer satisfaction is maximised.
Management of Mailboxes and inbound/outbound calls management with particular focus to SMEs
Support the team in Customer Experience initiatives
Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.
Manage administrative tasks using SAP and local tool.
CHEP gestisce, mantiene, trasporta e fornisce oltre 300 milioni di prodotti per i propri clienti. I nostri pallet, contenitori, imballaggi riutilizzabili in plastica (RCP), bidoni, vassoi ed espositori di altissima qualità contribuiscono alla costruzione, alla movimentazione e al trasporto di carichi di prodotti più efficienti e sostenibili. I prodotti e i servizi CHEP svolgono un ruolo essenziale in ogni passaggio e per qualsiasi partner commerciale della filiera produttiva.
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