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ESG Client Service
MSCI
MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for the ESG business. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions.
Responsibilities:
• Act as first point of contact for general queries directed to client services by phone, email, or online case management
• Take ownership and manage client enquiries and issue resolution for specific case types using Salesforce
• Support Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practices
• Work closely with Service Delivery, Client Consultants, Sales, and their Client Service colleagues across EMEA
• Become proficient at resolving MSCI ESG Research client questions and issues for specific case types
About MSCI: For more than 40 years, MSCI’s research-based indexes and analytics have helped the world’s leading investors build and manage better portfolios. Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research. Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research. MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking. For more information, visit us at www.msci.com.
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