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Global Customer Adoption Manager (EU ONLY)
AIESEC Italia
Description
Maximize product adoption (utilization & self-servicing) for CVS System Solutions Digital customers to optimize customer satisfaction and retention.
After applying you will be contact in 24h
Working hours
Monday to Friday, 09:00am - 5:00pm
Responsibilities
Key activities | Primary:
Understand product know-hows (basic technical information, use-cases, etc.) of ZF digital solutions portfolio.
Benchmark existing customer adoption processes to identify, implement and pioneer industrial best practices.
Strategize, evolve and execute optimum customer adoption program for existing and new customers.
Own and produce content for 5 core customer adoption domains: (1) Step-by-step guidance, (2) Knowledge management, (3) Announcements, (4) Surveys & Analytics, (5) Automation; for digital product
Work with Global Product Owners, Global Content Marketing Manager, Global Product Marketing Leader and other relevant stakeholders to ensure optimum customer adoption
Key activities | Secondary:
Assist in MarComm activities: storytelling, campaigns, content creation and more.
Assist in internal communication activities: newsletters, webinars, training sessions, etc.
AIESEC è un’organizzazione internazionale nata nel 1948 interamente gestita da studenti. Promuove un network di scambi internazionali e mira al raggiungimento della pace e dello sviluppo del potenziale umano, sbloccando caratteristiche di leadership tra i giovani tramite esperienze all’estero in contesti stimolanti. Insieme ad altre organizzazioni partner, AIESEC facilita esperienze di volontariato, stage e stage retribuiti all’estero.
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