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Order Management & Customer Relationship Intern

Artemest S.r.l

To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management and post-sales activities, advising both customers and suppliers.

What will be your key responsibilities?

- Provide excellent customer support (in English) through emails and calls
- Understand customers’ requests and use problem solving skills to meet their expectations
- Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
- Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
- Actively solve issues that arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, dissatisfaction)
- Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
- Suggest retention initiatives and contribute to improve customer loyalty
- Continuously evaluate internal customer care processes and propose business development initiatives

Offer details:
Working hour: full-time (from Monday to Friday, from 9am to 6pm)
Monthly compensation: 600€
Ticket restaurant provided according to the company policy

Artemest is the first curated online marketplace to bring the best Italian luxury crafts in the categories of design furniture, lighting and home décor to an audience of art connoisseurs and beauty lovers around the world.

Our mission is to preserve the rich Italian cultural heritage and become the destination where the most beautiful things on Earth can be found.

We are creating an international team of people passionate about Design & Luxury and willing to work in a dynamic, tech-oriented and ever-changing environment.

At Artemest you will have the chance to express your ideas and make things happen.

We are looking for enthusiastic people with an entrepreneurial attitude to join our team of young and talented professionals.