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Shopper Support Specialist

Everli S.p.a

For our headquarter in Milan, we are looking for a Shopper Support Specialist who will support our Shoppers Fleet during the grocery and grant successful delivery to our customers. The candidate will join our Shopper Support team, focusing on the Italian market.
This is a fixed term contract job opportunity with work shifts (“turni”). It requires a full time availability (40 hours per week).
What you will do:
- You will give timely and high professional assistance to our Shoppers by real time chat, supporting them for any kind of issue they could experience during the grocery;
- You will handle last minute and challenging orders in order to grant the delivery and customer satisfaction;
- You will take care of daily back office activities;
- You will share your suggestions to improve our internal processes and flows.

Helping people achieve peace of mind through simpler grocery shopping.