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supply service specialist
KONE Industrial SpA
We are looking for a Supply Service Specialist for the site in Pero – KONE Industrial SpA.
The Supply Service Specialist acts as the main contact interface between KONE Front Lines and KONE Supply Line. He/She receives and processes elevators orders and ensures complete, correct and punctual deliveries to the Front Line.
Responsibilities and Key Activities:
• Receives inquiries from Front Line, investigate and process the inquiry, get necessary information from other Supply Line functions, reply to Front Line.
• Receives the elevator /equipment/component orders from Front Line and books the order into Supply Line Order Book.
• Verifies the received order information, steers order bound engineering and confirms the order to Front Line.
• Composes, collects and sends necessary technical information to Front Line. Involves internal interest groups if necessary.
• Receives and processes clarification requests from Front Line, and provides replies.
• Confirms material delivery times and transfer prices to Front Line.
• Receives “No Return Point” confirmations from Front Line and triggers into ERP.
• Informs Front Line about any deviations in delivery operations.
• Communicates and collaborates actively and effectively with Front Line, e.g. by organizing front line or customer visits / meetings.
SKILLS AND COMPETENCES
• Degree in Economics / foreign languages
• Advanced proficiency in Excel is required
• Fluent in Italian
• Fluent in English, German is a plus
• High service and customer orientation, resilience and reliability
• Strong analytical and solution-oriented person with enthusiastic and flexible personality
• Team Player
KONE fornisce soluzioni innovative ed eco-efficienti per Ascensori, Scale e Tappeti Mobili, e Porte per edifici. Supportiamo i nostri clienti in ogni fase: dalla progettazione, produzione e installazione alla manutenzione e modernizzazione. KONE è presente in 60 paesi e impiega oltre 60.000 dipendenti per servire globalmente e localmente i propri clienti.