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HR Contact Center Associate with Italian and English - Home Office based (Czech Republic)

Amazon



Job summary
Home Office based role - can be performed from any location within Czech Republic, Slovakia, Romania or Poland.

At Amazon we believe that every day is still day one.

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR team for the Regional Shared Services, which supports Amazon across certain EMEA (Europe, Middle East and Africa) Countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center (Employee Resource Center) Associates with Italian and English to join the Shared Services Center. Reporting to an ERC Team Manager, the teams act as first point of contact for employees and managers via phone, email and internal case management system by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Responsibilities:

Receive HR queries in Italian and English via phone, email or other communication channels and log contacts into the shared service case management system.
Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
Be part of a team that actively seeks employee feedback to improve levels of service.
What we offer:
Shift working patterns
Employee referral program bonus
Life insurance
Medical care
Amazon Discount Code
Possible internal and/or international growth
Home Office Requirements:
A quiet and private place to work where you will not be disturbed.
Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment.
BASIC QUALIFICATIONS
Fluent in Italian and English
Bachelor’s Degree and/or relevant working experience
Computer literacy (Windows, Microsoft Office, Outlook)

PREFERRED QUALIFICATIONS
Customer service experience
HR Experience
Call center experience
Fluent in other European languages
Ability to work in international teams where team members are in different locations and belong to different cultures
Ability to work with confidential information
Flexibility
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover.


Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon.

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