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Processes & CRM Intern
We are looking for an intern for our Processes & CRM team within the Market & Partners unit.
Market & Partners is the unit in charge of managing the relationships with International Partner Universities and Employers worldwide, to offer mobility programs, internship and placement opportunities to Bocconi students and graduates.
The Processes & CRM is the business-support team in charge of:
design, implementation and improvement of processes across offices, often requiring the use of technology/software;
implementation of technological innovation;
management of the CRM system of the University;
data management, cleansing and analytics.
Moreover, Bocconi is about to undertake a strategic change management project related to the adoption of a new CRM software suite, in order to achieve higher effectiveness in managing the relations with clients (individuals and corporates). This major change implies the definition of the CRM strategy and governance, the assessment of the internal and external actors involved and the managerial support to the technical migration to the new software.
The intern will be involved in the following activities:
Supporting the team in charge of the implementation of the new CRM system, in the analysis, design and “change-management” phases of the project;
Supporting the existing CRM-system functions, aimed at managing relations with companies (support to users, monitoring of the correct functioning of the system, data cleansing, preparation and maintenance of procedure manuals, FAQs, reference guides, reports);
Supporting the analysis and evolution of processes and the integration of the related information systems used by Market & Partners with those processes.
Bocconi University has become an international reference point for research and teaching in the world.
However, it is not only a world-leading institution, but also a fast-paced international company based on values such as merit, honesty and commitment to quality. To keep up with the constant evolution and innovation, Bocconi staff must be able to face challenges and quickly adapt services to increasingly high standards.
For this reason, we are currently looking for brilliant young graduates, willing to join a professional team of six hundred people and be part of the everyday management of the institution.