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UX Research Intern

ProntoPro srl

Your Role

ProntoPro has an exceptionally ambitious goal and achieving this goal required significant product evolution. Despite our incredible growth, we are still missing THE perfect product-market fit. This is where you come in. Along with the rest of the team your personal goal will be to understand our customers (consumers and professionals) and gather insights to achieve this fit. Let's dive a bit deeper into what this means:

You will be responsible for:

Supporting the organization of the user research logistics, planning interview days, and analysing information about their product usage.
Conducting user research with consumers and professionals to understand who they are, their habits, needs and frictions in using our product.
Collecting insights and share them in a synthetic way with the product team
Contribute in defining segmentation to describe the different types of consumers and merchants we have on the platform
You will not be alone - in collaboration with product management, business intelligence, designers and engineers your goal is to implement solutions.

About Us is Italy's largest local service marketplace, expanding internationally. We help millions of customers to find a local service professional: we cover 600+ services, ranging from wedding photographers to plumbers to guitar teachers. Within a few years, we expect that booking a plumber or a painter online will be as effortless as buying a book.

We were born as a startup. Even though we are experiencing an advanced phase of growth, the startup agility still guides our processes and decisions.

We are obsessed with learning - dedication, hard working and openness to feedback are the clues to constant self-improvement, innovation and better product-market fit!

We are proud of our international and informal environment. Our employees come from all over the world - there are more than 16 different nationalities at ProntoPro! English is our first language.

ProntoPro has always been supported by successful investors and entrepreneurs. Being a part of network lets us develop innovative solutions without typical start-up risks.

We are looking for people who want to bring impact and help us build something huge that will challenge the way all of your friends and family look for services.