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Information Management Assistant

Consolato Generale degli Stati Uniti d'America di Milano



The U.S. Consulate General in Milan/Italy is seeking eligible and qualified applicants for the position of "Information Management Assistant", available immediately.

INTERESTED CANDIDATES MUST SUBMIT THEIR APPLICATIONS THROUGH THE U.S. EMBASSY'S ELECTRONIC RECRUITMENT APPLICATION (ERA) FOLLOWING INSTRUCTIONS BELOW:
• Go to https://it.usembassy.gov/embassy-consulates/jobs/
• Click on the “Check our Current Positions” button
• Search for Announcement #: Milan-2020-040R
• To apply, click on the "Apply to This Vacancy" tab at the top of the announcement.
THE ANNOUNCEMENT WILL CLOSE ON SEPTEMBER 30, 2021.
RESUMES SENT VIA EMAIL WON'T BE ACCEPTED.

Duties
The Information Management Assistant (IMA) position operates under the supervision of the Computer Systems Manager and is one of three computer management assistants responsible for the operation, maintenance, and user support of post’s unclassified systems, workstations, servers, and networks. This includes the installation and configuration of equipment in accordance with Department of State security guidelines, as well managing the IT equipment inventory. It also includes all aspects of troubleshooting concerning issues with web-based software, client-based and server-based software, operating systems, hardware, and networks. Incumbent supports multiple mobile devices by managing and assisting customers with protecting data and configuration settings. Incumbent serves as the primary point-of-contact for digital video conference (DVC) technology support to include Cisco DVC equipment, WebEx, Teams, and other platforms. The incumbent of this position installs and repairs digital and analog telephones and related telecommunication equipment to include peripherals within several complex telecommunication platforms. Incumbent serves as the secondary mailroom clerk responsible for the processing of Post’s Diplomatic Post Office (DPO), Unclassified Diplomatic Pouch and Mail (DPM), and local post office mail.


Consolato Generale degli Stati Uniti d'America di Milano

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